The Teaser

Cancellation Policy

1. Booking & Payment Deposit: A 50% non-refundable deposit is required to secure your booking. Payment Options: Full payment incurs a 3% service fee; split payments incur a 6% service fee. Payments can be made via credit card, debit card, or PayPal. Final Payment: Remaining balance is due 1 week before the event date. Same-Day/Last-Minute Bookings: For bookings made less than 1 week before the event, full payment is required to confirm. 2. Late Payments & Fees Late Fee: If final payment is not received by the deadline, a $50 late fee will apply each week the payment is delayed. Payment Deadline: If payment is not completed at least 1 hour before the event, the booking will be canceled, and the deposit will be forfeited. 3. Cancellations & Rescheduling 14+ Days Before Event: Deposit retained, no further charges. Less Than 14 Days: 50% of the total fee will be charged. No-Show or Cancellation within 24 Hours: Full charge applies. Rescheduling: Must be requested in writing 7 days prior to the event and is subject to availability. 4. Extra Hours Extra Hours: Available at $75 per hour if pre-paid. 5. Materials & Editing To speed up editing, please email all necessary materials (names, titles, logos, music, etc.) to info@tianarose.co. Editing will not begin until full payment is received and materials are provided. 6. Revisions Revisions are available for $50 per change (see contract for full revision policy). 7. Service Delivery Edited product will be delivered within 3 weeks of the event date unless otherwise agreed. Rush delivery is available for an additional fee. Raw footage is not included unless agreed upon and may incur an additional charge. 8. Intellectual Property Tianarose LLC retains copyright to all content. Clients receive a license for personal or promotional use. Broadcast, resale, or redistribution requires pre-approval and may require additional licensing. 9. Client Responsibility Clients are responsible for obtaining all necessary permissions/permits for service at event locations. Delays caused by the client or third parties may impact delivery timelines and are not the responsibility of Tianarose LLC. 10. Liability In the event of equipment failure, illness, or unforeseen circumstances, liability is limited to a full or partial refund. We recommend event insurance for added protection. By completing checkout, you acknowledge that you have read and agree to these terms.

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